At CitrusBurn, we want every customer to feel confident and informed when purchasing our products. Our Return Policy is designed to provide a clear, simple, and fair process if you are not fully satisfied.
1. Eligibility for Returns
Only products purchased directly from the official CitrusBurn website are eligible for return.
Returns must be requested within 180 days of the original purchase date.
Both opened and unopened bottles are eligible, offering you flexibility and peace of mind.
2. How to Initiate a Return
To start the return process:
Contact Customer Support – Email or call our team with your order number and reason for return.
Receive Instructions – Our support team will provide details on how and where to send your product.
Ship the Product – Send the item (full or empty) to the designated return address provided.
Processing Refund – Once we receive and verify the returned product, your refund will be processed.
3. Refund Details
Refunds are issued to the original payment method used for the purchase.
Refunds typically process within 5–10 business days of receiving the returned product.
Shipping and handling fees are generally non-refundable, unless the return is due to a CitrusBurn error.
Customers are responsible for return shipping unless instructed otherwise by CitrusBurn support.
4. Important Notes
Ensure your product is returned in a secure package to prevent damage during shipping.
Keep tracking information for your return shipment.
Refunds are subject to verification of the returned product.